How do I book?

Booking is quick and easy through our website!

What payment methods do you accept?

We accept Visa, Mastercard, and AMEX for payment. Sorry, we do not accept cash.

Where are you located?

Melbourne, VIC 3000

Mordialloc, VIC 3195

Cowes Phillip Island, VIC 3922

Can I hire the equipment and pay in Store?

No, all all hires and payments must be completed online via our website

In-store pick-up/returns are NOT available as iDJS provides delivery and collection of ALL equipment hire bookings

How Far Do you Deliver?

We offer delivery services to locations within a 30km radius from our warehouse sites as listed.

For potential customers residing beyond this distance, we're still eager to help! Please contact us directly prior to booking to discuss possible delivery arrangements.

What time will my equipment be delivered?

Generally between 10am and 4pm unless otherwise arranged

How much is the bond

$100 or 30% of the total hire price, whichever is greater

Full payment of the equipment/package as well as the bond must be paid before equipment can be released

Do I need to be present for courier delivery/collection?

Yes, either the person who placed the booking or an authorized representative must be present onsite.

What if I'm not around for courier delivery/collection?

Someone must be present at the premises for delivery/collection. If not, re-delivery fees may apply or you may need to pick up from a warehouse.

Is there a fee for late return?

Yes, fees apply for late return and an overnight hire rate will be charged for each day the booking is not returned.

How do I know what equipment is best for my event?

Check out our website for packages suited to your event, or contact our Customer Support team for assistance.

How do I set up the equipment?

Our equipment is easy to set up, but we recommend doing so during opening hours for any assistance. If you need help, contact our Customer Support team.

What if the equipment is faulty?

Equipment faults are rare. If you experience issues, contact our Customer Support team during opening hours for assistance.


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